IS SHIPPING FREE?
Shipping is free for the below destinations:
- United States
- United Kingdom
- New Zealand
Shipping rates for destinations not listed above, will be calculated at checkout.
WHEN WILL I RECEIVE MY ORDER?
|Location||*Estimated Shipping Times|
|United States||8-16 Business days|
|Canada||8-15 Business days|
|Europe||8-15 Business days|
|Central & South America||10-20 Business days|
|Africa||15-30 Business days|
|Asia||8-15 Business days|
*Not including our 2 to 5 day processing time. Shipping times exclude clearance/customs delays. To read our detailed shipping policy, please click HERE.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.